FAQ
Answers to common shipping questions.
Can't find what you're looking for? Our support team is one email away.
Tracking
Why hasn't my tracking number updated yet?
Scans are added at every hub hand-off, so gaps of a day or so between the middle-mile stages are normal. If it's been more than 48 hours with no movement, contact support with your tracking number.
My status says 'In transit' — where exactly is my parcel?
The full scan history on your tracking page shows the most recent hub or location. We don't provide live GPS position, only confirmed scan events.
Can I track a shipment without a tracking number?
No — the tracking number is how we look up your shipment record. Check your order confirmation email from the sender for it.
Delivery
What if I'm not home when the courier arrives?
Drivers leave a card with re-delivery or collection point options. Most parcels are re-attempted the next working day automatically.
Can I change my delivery address after dispatch?
Address changes aren't possible once a parcel has left the origin hub. Contact the sender to update details before it ships next time.
Do you deliver on weekends?
Saturday delivery is available in most urban postcodes. Sunday delivery is limited to select London and Manchester postcodes.
For businesses
How do I get a business shipping account?
Reach out to our business team with your expected monthly volume and we'll set up rates and an integration plan.
Do you support API or platform integrations?
Yes — our tracking API and webhooks plug into most storefront and warehouse platforms. Ask business support for developer docs.
Still stuck?
Our support team answers every question personally.